Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment. General Practice work in conjunction with other Primary Care providers such as Opticians and Pharmacists, who can deliver advice and treatment within the Community, so make sure you get to see the right person, at the right time, in the right place.
Who should I See?
This may save you time in getting the help you need, and avoid arranging an unnecessary appointment with your Doctor.
Have you tried self-care?
A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest. Many patients attend with conditions that would get better with self-care. Studies show that 25-40% of consultations with a GP are unnecessary so it would help if patients only booked an appointment with a GP if they really need to.
Examples of the ailments best treated by yourself are:
- Upset stomach
- Grazed knee
- Common cold
- Sore throat
- Colds & Flu
There are a wide variety of helpful Self Care information and resources available which could help you to treat your illness without the need for an appointment:
Self-Referral Services – No need to see a GP or Nurse you can refer yourself!
We have provided our patients with a list of services that you can self-refer to without the need to see a GP or Nurse. You can normally self-refer by phone, attend a drop in clinic or by completing a self-referral form which you can send via email or post to the service of your choice.
Appointment with Practice Pharmacist
Our practice pharmacists can help with any queries about medications, medication reviews and management of prescriptions. Please phone the practice to book an appointment.
All face to face appointment requests placed over the phone, both urgent, routine, and home visits, are reviewed by GP Phone Triage.
The doctor will call you back to discuss your issues; many can be resolved like this, or via video consultation.
Only the doctor will book patients to be seen face to face. Please note, any appointments booked online are for Phone Consultations; the time you are called may not be the exact time you booked.
If you have a non-urgent matter, you can complete an e-Consult online, and a GP will contact within 24 hours (1 working day). Just click on the e-Consult banner on the Home page or click HERE.
Because we are broadening the way we interact with patients, it is essential we have your correct home and mobile phone numbers, as well as email address; please let us know if any of your contact details have changed recently.
Get immediate help from your local Pharmacy
Visit a Pharmacy for healthcare advice without an appointment
It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble.
Your local Pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most Pharmacies now offer this service) and other common conditions.
No appointment is necessary and your local Pharmacist is usually open late, is available at weekends and many public holidays. It will also save you making an appointment with your GP.
Over the Counter Medicines
Please refer to NHS leaflet shown below regarding over the counter medicines.
New Medicine Service
The New Medicine Service is available at Pharmacies to give you extra help and advice if you’re just starting on a new medicine for one of the following conditions:
- chronic obstructive pulmonary disease (COPD)
- type 2 diabetes
- high blood pressure
- people who have been given a new blood-thinning medicine
More about the New Medicine Service.
Treat Yourself Better
We support the campaign to encourage people to self-treat minor ailments such as colds and flu. The Treat Yourself Better Without Antibiotics website is full of information to help people understand when how long they can expect their symptoms to last for, when they need to see a doctor and when they would be better off visiting their local pharmacist for advice.
Whatever your eye problem your first port of call should be an optometrist. An optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.
If your optician is closed and you can’t wait until it reopens call 111
If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.
For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.
If you require emergency treatment, you should contact NHS 111
Dental emergencies are: acute dental pain, facial or oral swelling, bleeding from the mouth or trauma.
Do you need Social Care & Support?
If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support.
Need to speak with someone when the surgery is closed?
Call 111 when we are closed to speak to an NHS professional on any urgent health or medical issue.
Calls are free from landlines and mobiles.
Urgent Care Centre
Urgent treatment centres are a facility you can go to if you need urgent medical attention, but it’s not a life-threatening situation.
At the moment, the NHS offers a mix of walk-in centres, urgent care centres, minor injury units and urgent treatment centres, all with different levels of service.
If you have an emergency please call 999
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that aren’t stopping
- chest pain
- breathing difficulties
- severe bleeding that can’t be stopped
- severe allergic reactions
- severe burns or scalds
Mental Health Crisis?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.
It’s important to use A&E only for serious injuries and major emergencies.
Get immediate help for minor injuries
Use your local minor injuries unit if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.
Some examples of problems they deal with:
- sprains and strains
- suspected broken limbs
- minor head injuries
- cuts and grazes
- bites and stings
- minor scalds and burns
- ear and throat infections
- skin infections and rashes
- eye problems
- coughs and colds
- feverish illness in adults
- feverish illness in children
- abdominal pain
- vomiting and diarrhoea
- emergency contraception
Arrange an appointment with one of our Nursing team
Our Nurses are usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your doctor.
See a Nurse about: blood pressure checks, cervical smears, dressings, family planning advice, contraceptives, diabetes management, asthma care, COPD (heart) care, smoking cessation, free health checks for 40-70 year olds, travel advice, removal of stitches and clips etc. Currently, nurse appointments can only be booked by calling the practice during opening hours.
Need medical advice or treatment from one of our doctors?
Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.
Extended Access Appointments
Local GP Practices are working together to offer patients evening and weekend appointments. Please contact your practice to book your appointment – that means you will be able to see a GP, nurse or other health professional at a time which is most convenient for you. Saturday appointments can be booked the usual way through reception during the week. You will receive a text message reminder with the details of your appointment.