Out of Hours Emergencies
When the practice is closed, there is an out of hours’ emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day.
If you need out of hours help between 08:00 and 08:50 you should call you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.
On dialling 111, a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late-opening pharmacist.
Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.
If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Accident & Emergency
The closest A&E Department is at University College Hospital, Grafton Way, WC1. hey are open 24 hours a day and treat serious injuries and major illnesses.
Minor Injuries Units
These are specialist units designed to treat minor injuries and problems. Waiting times will usually be shorter than in an A&E department.
- University College Hospital Urgent Care (18 and over) 235 Euston Road, London, NW1 2BU. 020 3456 7890.
- St Bartholomew’s Hospital Urgent Care (Anyone aged 2 or over) West Smithfield, EC1A 7BE. 020 7377 7000.
- Guy’s Hospital Urgent Care (Anyone aged 1 or over) Great Maze Pond, SE1 9RT. 020 7188 7188.
- Homerton University Hospital Urgent Care (People of all ages) Homerton Row, E9 6SR. 020 8510 5555.
Mental Health Crisis
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.
Out of Hours Feedback
You may wish to pass on your feedback about the services we employ to care for you when we are closed. Please see below.
NHS111
Please visit Care Opinion UK and leave your NHS 111 feedback or personal story online. You can also contact the relevant 111 services using the details below: