We’re always looking for ways to improve your experience and the quality of care you receive at our practice. That’s why we’re excited to let you know about a new tool we’re using to help our clinical team: Heidi Health.
What is Heidi Health?
Heidi Health is a helpful tool that allows your clinician to focus entirely on you during your visit while still accurately capturing medical information, ensuring a comprehensive and precise record of your care. Think of it as a helpful assistant for our doctors and nurses during your consultation. While you’re talking with your clinician, Heidi Health will securely and accurately transcribe the conversation.
How Does This Help You?
- More Focused Consultations: By having Heidi Health handle the note-taking, your clinician can spend more time focusing on you, listening to your concerns, and discussing your health.
- Improved Accuracy: Detailed and accurate notes help ensure we have a complete picture of your health journey.
- Reduced Waiting Times: By reducing the administrative tasks for our team, we hope to free up more time for patient appointments in the future.
Your Privacy Matters
We understand you might have questions about your privacy, and we want to assure you that patient confidentiality is our top priority.
- Your consent is crucial, and our clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.
- We employ robust and strict access controls, meaning only your clinician has access to sensitive information.
- Heidi Health is GDPR and NHS compliant, and their information management systems are ISO27001 accredited for data security.
- We prioritise data sovereignty by ensuring all data is locally hosted within the UK. This enhances data security and ensures compliance with UK data protection regulations.
- Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored.
- Notes that a clinician saves from the appointment will be added to your Electronic Health Record in your clinician’s Practice Management System, as standard.
- Heidi Health is transparent about how they use your data, limiting collection to only what is essential for providing services or enhancing Heidi’s effectiveness, and ensuring data is safeguarded.
Want to Know More?
We are confident that Heidi Health will be a valuable addition to our practice, helping us provide you with even better care.
If you have any questions during your appointment, please don’t hesitate to ask your doctor or nurse.